Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and contact information (email, phone number, address)
• Company information and job title
• Account credentials and preferences
• Payment and billing information
• Communication records and support interactions
• Learner profile information provided by a fleet or learner
• Training assignments, progress, completion dates, quiz attempts, and scores
• Training activity, certificates, and identity-verification information
• Messages, photos, videos, documents, and location shared with our Telegram bots or in chats where a Raisedash bot has been added, along with Telegram names and user IDs
• Inspection reports, receipts, and other records submitted through our services

Usage Information

• Log data (IP address, browser type, access times)
• Device information and operating system
• Service usage patterns and preferences
• Security and monitoring data
• Records of your acceptance of our Terms of Use, including the time, IP address, and browser
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Deliver and maintain our driver training and recordkeeping services
• Process transactions and manage your account
• Provide customer support and respond to inquiries
• Send important service updates and notifications
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users. These parties agree to keep your information confidential.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include:

• Encryption for data transmission
• Secure data storage with access controls
• Incident response and breach notification procedures
• Administrative and technical controls appropriate to the service

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent where applicable

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Cookies, Analytics, and Session Recordings

We use cookies and similar technologies, such as your browser's local storage, to keep our website working, understand how visitors use it, and measure our advertising. These technologies help us:

• Remember your preferences and settings
• Analyze how you use our services
• Improve our platform performance
• Provide personalized content and features
• Ensure security and prevent fraud

Website Analytics and Session Recordings

On raisedash.com we use PostHog, a product analytics service, to learn which pages are useful and where people get stuck. When you visit our website, it collects:

• The pages you view, the links and buttons you click, how far you scroll, and how long you stay
• Your browser, device type, the website or ad that brought you here, and an approximate location (city and country) based on your IP address
• Errors and page loading times
• Session recordings: a replay of your visit that shows how the page looked to you and how you moved, clicked, and scrolled through it

Session recordings hide everything you type into form fields, so we can't see what you entered in them. If you give us your email address through one of our forms, for example to book a demo, we connect your visits and recordings to that email address so we understand what you were looking for when we follow up. PostHog processes this information for us in the United States. You can ask us to delete the analytics data connected to your email address by contacting us.

Advertising

We use the Meta Pixel and Meta Conversions API to measure how our Facebook and Instagram ads perform. When you submit one of our forms, we send Meta a hashed (one-way scrambled) version of the contact details you entered, along with your IP address and browser, so Meta can tell whether the visit came from one of our ads. Meta's use of this information is covered by Meta's own privacy policy.

You can block or delete cookies and site data in your browser settings, but doing so may affect how parts of our services work.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where we and our service providers operate. Where the law requires a transfer mechanism, we rely on appropriate safeguards such as standard contractual clauses.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Compliance and Regulations

We aim to handle personal information in line with the data protection laws that apply to us, which may include:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable regional and national privacy laws

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable law.