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PlatformImprovement

Live Chat Support for Driver Applications

Drivers filling out employment applications can now chat with support in real-time. Questions answered instantly, fewer abandoned applications.

January 22, 2026·1 min read

Confusion Kills Applications

Driver applications aren't simple. Employment history going back 10 years. Accident records. License details across multiple states.

When drivers get stuck, they do one of two things: guess (which creates problems later) or abandon the application entirely.

Chat Changes That

Now there's a chat bubble in the corner of the application. Drivers can ask questions and get answers in real-time from your team or ours.

"What counts as a recordable accident?" "I drove for a company that went out of business—what do I put?" "My CDL is from one state but I live in another now."

These questions get answered in minutes, not days.

The Result

  • Fewer incomplete applications — Questions don't become roadblocks
  • Better data quality — Answers are correct the first time
  • Happier drivers — They feel supported, not abandoned

Live chat is now available for all driver applications.

See a Demo

Want to see this feature in action? We'll walk you through it.

Tags

supportdriver experienceapplications

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